Please read these terms and conditions of use ("Terms") carefully before using our website and related services offered by RecargaSaldo.es ("We", "Our" or "Website"). By accessing or using our website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our website or services.
You agree to use our website and services only for lawful purposes and in accordance with these Terms and applicable laws and regulations.
Our website allows the purchase of mobile recharges with a commission of 2% on the recharge amount. You agree to pay all applicable fees and commissions for the use of our services.
To use certain services on our website, you may be required to register and create an account. You are responsible for maintaining the confidentiality of your login information and are responsible for all activities that occur under your account.
You agree to provide accurate and up-to-date information during the registration process and to keep your contact information up to date.
By using our services, you agree to pay a commission on the recharge amount that may vary depending on the country and the product, and which will be perfectly visible before confirming the purchase. Rates and commissions may be subject to change and will be notified to you in advance. If the top-up you purchase will be received in a currency other than the one you chose when making the payment, the amount to be charged will be subject to variations in the currency exchange at the time of payment and a conversion rate will be applied. You may also be charged a fee for secure online processing in connection with any products you purchase through the Apps. If you choose to send an optional SMS to the recharge recipient, an additional message fee may apply.
For recharges or prepaid cards, you accept and acknowledge that RecargaSaldo.es is only acting with your authorization to send the Recharge or Prepaid Card and that the relevant third party will only be responsible to you and the recipient in respect of the provision of services related to the Recharge or Prepaid Card. As soon as the Recharge or Prepaid Card has been purchased, they can be used immediately and therefore cannot be refunded or withdrawn. In order to prevent the Products from being used on the wrong telephone or wrong email, RecargaSaldo.es asks you to confirm that the recipient details you have provided are correct.
You acknowledge that you will lose the right to cancel the services once they have been fully carried out by RecargaSaldo.es. Therefore, you will not have the right to request any refund under the 2013 European Union regulation on information rights, cancellation and other consumer rights. Please note that Apps limit the number and value of products that can be purchased or received in a specific time period (for example, per day, per week, or per month). From time to time other limitations and exclusions may apply related to the use of the applications or the purchase of the products.
Sometimes RecargaSaldo.es or some partner mobile operators will run promotions in the applications. These promotions will be subject to additional terms and conditions which will be clearly displayed (including the promotion end date) on the applications. RecargaSaldo.es is not responsible for promotions run by associated mobile telephone operators and you should inquire directly with the relevant operator before taking advantage of any promotion or relying on its terms and conditions.
By using our services, users agree to follow these instructions and guidelines:
Failure to follow these instructions may result in suspension or cancellation of the user account and other appropriate legal actions. You must ensure that all instructions you provide to RecargaSaldo.es through the applications will be accurate, complete and truthful. Specifically, you must correctly identify the phone number or email account associated with the account to which the recharge should be sent. You must ensure that any instructions displayed to you for confirmation are correct, accurate and true. All confirmed instructions are final and binding on you. RecargaSaldo.es and/or its service providers will not be responsible for any consequences related to incorrect, inaccurate or false information that you provide. You are solely responsible for any consequences arising from failure to provide correct, accurate and truthful information, or failure to correct inaccurate information prior to final confirmation.
The provision and maintenance of the equipment and devices necessary to access the applications will be entirely at your expense. If you access applications from a mobile device, your mobile carrier may charge you for Internet access from the device.
RecargaSaldo.es reserves the right to modify the hardware and software requirements if necessary to continue or improve the provision of services through applications for mobile devices.
We implement sufficient technical and security measures to prevent unauthorized or illegal access to your personal information or the accidental loss, destruction or damage of such information. In the process of collecting data through the Web, we obtain your personal data from a secure server.
The personal data of our users are stored in a database owned byRecargaSaldo.es, which guarantees the appropriate technical and structural measures to ensure the integrity and security of the personal information provided in accordance with the current state of the artRecargaSaldo.es, has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by users. , without prejudice to informing you that Internet security measures are not impregnable.
1.1. We accept claims related to any errors in the recharge process that may have occurred due to technical glitches or problems on our platform.
1.2. Users must file complaints of recharge errors within 7 days after the recharge has been completed. Claims after this period will not be considered.
1.3. To file a claim, users must provide a detailed description of the error and any documentation supporting the claim.
2.1. It is important to note that, once the balance recharge has been successfully delivered to the phone number specified by the user, no refunds will be made on the recharged funds.
2.2. Users are responsible for accurately verifying the phone number and recharge amount before confirming the transaction. Any error in data entry will be the responsibility of the user.
2.3. No returns or refunds of reloaded funds will be accepted in situations where the reload has been successfully delivered to the phone number provided.
3.1. To file a claim related to recharge errors, users must contact our customer service within the established deadline.
3.2. Our company will endeavor to investigate and resolve complaints within a reasonable time and provide a response to users.
4.1. All complaints submitted by users will be handled with the utmost confidentiality and will be used exclusively for the purpose of investigating and resolving the complaint.
This policy clearly states that once the credit recharge is delivered to the specified phone number, no returns or refunds will be accepted. It is essential that users are aware of this policy before using the telephone recharge platform, to avoid misunderstandings and erroneous expectations.
All intellectual property rights related to our website and services are the property of RecargaSaldo.es or licensed third parties. You agree not to copy, modify, distribute, transmit, display, sell, license or create derivative works based on our website or services without our written consent.
To the maximum extent permitted by law, RecargaSaldo.es will not be liable for any direct, indirect, incidental, special or consequential damages arising from the use of our website or services.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to periodically review these Terms to be aware of updates.
We reserve the right to suspend or terminate your account and access to our services at any time and for any reason, in our sole discretion.
Jurisdiction and Applicable Legislation:
1.1. These Conditions of Use and all matters related to the use of our telephone recharge platform are governed by the laws of Spain, without regard to its conflicts of law principles.
1.2. Any dispute, controversy or claim arising out of or in connection with these Terms of Use will be resolved exclusively through the competent courts of Spain, and users consent to the exclusive jurisdiction of such courts.
Compliance with Local Laws:
2.1. Users of our phone recharge platform are subject to local laws and regulations applicable to their place of residence or use of our services.
2.2. It is the responsibility of users to ensure that their use of our platform complies with all relevant local laws and regulations.
This point "Applicable Law" establishes the jurisdiction and legislation that governs the conditions of use of the recharge platform and highlights the importance of compliance with local laws by users. In addition, it informs users about the jurisdiction to which they should go in case of legal disputes related to the use of the platform.
